Fewer Escalations. Lower HSE Workload. Better Injury Outcomes.
WorkPartners delivers physician-led injury triage and medical management, replacing nurse-line escalation with medical judgment at the first point of contact through resolution.
Trusted by Safety Leaders at High-Risk Employers
Clients rely on WorkPartners physician-led triage not only to manage incidents, but to reduce disruption across their safety and operations teams.
How WorkPartners Delivers Better Outcomes
Most injury management programs rely on handoffs between disconnected services. Each step introduces delay, escalation, and additional workload. WorkPartners uses a physician-led model that keeps medical decision-making consistent from the first call through resolution.
Physician-Led Decisions at First Contact
Physicians are involved at the first point of contact, not after escalation has already occurred. Injuries are assessed medically, in context.
This allows injuries to be assessed medically rather than defensively, reducing unnecessary referrals to urgent care or the ER.
Outcome: Fewer unnecessary escalations, faster resolution, and clearer injury decisions.
Injury Disposition, Guided by Physicians
Many injuries can be safely managed through self-care, first aid, or limited follow-up when guided by a physician.
By resolving cases appropriately at the outset, WorkPartners helps prevent minor injuries from becoming administrative or recordable events.
Outcome: Reduced follow-up burden for HSE teams and fewer avoidable recordables.
MD-Led Medical Management
When an injury does require medical treatment, WorkPartners physicians remain involved to guide care, coordinate next steps, and maintain clarity throughout the process.
This avoids the confusion and rework that often follow escalation through multiple vendors.
Outcome: Better control, more predictable outcomes, and improved injured worker experience.
MD-Led Triage vs. Nurse-Line Triage
Nurse-line triage is widely adopted because it improves access and reporting. But access is not the same as decision authority. MD-led triage places clinical judgment at the moment of injury — not after escalation has already occurred.
Nurse-Line Triage
Designed for call routing and documentation
Protocol-driven
Conservative escalation is the default
Often increases downstream workload
Optimizes for process compliance
MD-Led Triage (WorkPartners)
Designed for real-time medical decision-making
Physician judgment at first contact
Escalation only when clinically appropriate
Reduces follow-up and rework
Optimizes for injury outcomes
Nurse-line triage manages risk through escalation.
MD-led triage manages risk through appropriate medical decisions.
Proven in High-Risk, Real-World Environments
WorkPartners supports employers across construction, energy, manufacturing, and other high-risk industries where injury decisions directly affect safety performance and operational workload.
We have been using the services of WorkPartners Phone Triage for well over 10 years with nothing but great service provided. The TRIR rate has been reduced well over 50%, from an average of 2.0 or above in 2010 to the last few years falling below the 1.0 range.
Talking to a doctor gives more assurance to the employee and more acceptance to follow instructions. Follow-up and the ability to call the doctor back directly has stopped unnecessary middle-of-the-night trips to urgent care or the ER.
Since starting with WorkPartners, we have not had a back, shoulder, or leg strain/sprain go to a recordable level.
Experience MD-Led Triage Through a 60-Day Pilot
The most effective way to understand MD-led triage is to experience it with real injuries, real decisions, and real outcomes.
The pilot includes:
MD-led injury triage available 24/7
Structured onboarding to align workflows
A mid-evaluation check-in
A post-evaluation review to assess outcomes
No long-term commitment.
No required process changes.
A clear evaluation window and a clear decision point.
Who This Pilot Is Designed For
WorkPartners structured 60-day pilot allows employers to assess MD-led triage and medical management alongside their current process.
This evaluation is best suited for:
Employers currently using nurse-line triage
High-risk or injury-prone work environments
HSE teams managing escalation and follow-up burden
Organizations seeking better injury decisions, not more process
“Since utilizing WorkPartners nationwide (6,500+ employees), we saw a significant reduction of OSHA recordable injuries. Our TRIR is currently .55, which is a dramatic improvement”
Rick Brazfield, HSE, Basic Energy Services Inc.
Frequently asked questions
What HSE leaders want to know before they commit to a pilot
What does the 60-day evaluation include?
The 60-day evaluation gives your team real-world exposure to MD-led injury triage and medical management without requiring a long-term commitment.
During the evaluation, your employees have access to physician-led injury triage 24/7 for non-life-threatening work-related injuries. We start with a brief onboarding to align on workflow, expectations, and how cases should be routed. Midway through the evaluation, we conduct a light check-in to ensure everything is running smoothly and address any questions. At the end of the 60 days, we review what happened, what outcomes you experienced, and whether continuing makes sense for your organization.
The goal is not to “sell” you during the trial, but to let your team experience the difference in actual use.
How much time will this require from my team?
Very little.
The 60-day evaluation is designed to run alongside your existing process with minimal disruption. After a short onboarding conversation to align on workflow and expectations, WorkPartners handles injury triage and medical decision-making directly.
Your team’s involvement is limited to routing appropriate injuries as they occur and participating in a brief mid-evaluation check-in and post-evaluation review. Most employers find the evaluation reduces day-to-day workload rather than adding to it.
Do we need to change our existing process to run the evaluation?
No. The evaluation is designed to run alongside your current injury management or nurse-line process.
You do not need to remove or replace anything during the evaluation period. Many employers choose to route appropriate cases to WorkPartners while keeping their existing program in place. This allows for a side-by-side comparison without operational disruption, internal approvals, or risk.
Any process changes beyond the evaluation are entirely your decision after reviewing the results.
What types of injuries should be routed to WorkPartners?
All non-life-threatening work-related injuries should be routed through WorkPartners during the evaluation.
This includes common injuries such as strains, sprains, cuts, or other incidents where the appropriate level of care is not immediately obvious. Physician-led triage helps determine whether self-care, first aid, clinic referral, or escalation is medically necessary.
Life-threatening injuries should always follow your established emergency response protocols.
What about emergencies?
Emergencies should always be handled through your existing emergency response procedures, including calling 911 or local emergency services as appropriate.
The WorkPartners evaluation is not intended to replace emergency care. It is designed to support decision-making for non-life-threatening injuries where unnecessary escalation often occurs.
What happens after the 60 days?
At the end of the 60 days, we review the evaluation together.
We’ll walk through what types of cases occurred, how they were handled, and what impact you observed on escalation, workload, and employee experience. From there, you decide whether continuing with WorkPartners makes sense.
There is no obligation to proceed, no automatic conversion, and no pressure. The evaluation is intended to give you a clear basis for an informed decision.
Schedule your 60-Day Pilot
In a brief introductory call, we will confirm fit, clarify your goals, and outline what a 60-day pilot would look like for your organization.